Returns & refunds
Please read our returns policy carefully to ensure you can proceed with your request as quickly as possible.
For customers in Myanmar, Charlotte Barjou is happy to offer an exchange or refund within 14 days of delivery if you find yourself unhappy with your purchase. For international customers it is 28 days.
The item(s) should be returned unworn and in perfect condition, with all Charlotte Barjou garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer. All returns should be sent back to us in their original packaging provided.
Charlotte Barjou also reserves the right to refund or exchange an item/s if the 14/28 day return period has expired (unless new time frame has been arranged prior).
Once we have checked and accepted the returns, your refund will be processed within 14 days. A confirmation email will be sent out once the refund has been processed.
For international returns, please note that it is the customer's responsibility to pay for any customs or duty charges that may occur. If charges of this kind have not been paid prior to delivery, the charges will be deducted from your refund.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
Before your parcel leaves our atelier, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately.
If your item is faulty (ie received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact us.
Once the order has been processed you have the right to cancel the order up to the point of despatch. We recommend letting us know within 6 hours to ensure cancellation. Please send contact us with details of your order including the reference code. We will get back to you with 48 hours to confirm the cancellation, any payments made by you will be refunded within 14 days.